The President
Expanding Horizons
540 North Golden Circle Drive
Suite 206
Santa Ana CA 92705

Upon purchase of the tour package and/or acceptance of the “DownUnder” Awards Program, the terms and conditions set forth herein become a binding contract between the traveler and Expanding Horizons when …

a)       The Travel Agent request is received in writing  or via email by Expanding Horizons and/or

b)       The Purchasers deposit is received by Expanding Horizons.

The Travelers agrees that the contract is made and is to be performed in the County of Orange, State of California.

1.  REPRESENTATIONS BY PURCHASER

Traveler represents that tender of payment and/or acceptance of the “DownUnder” Award constitutes travelers representation that the itinerary, and all travel components have been reviewed and that the itinerary and all travel components contained therein meet the Purchaser's expectations and requests. 

2.  DEFINITIONS:

Itinerary. The itinerary is the written travel schedule prepared by Expanding Horizons listing the scheduled daily activities and itemizing the travel services purchased, including, but not limited to, hotel accommodations, pre-paid meals, and pre-paid air, land, and water transportation, including self-driven vehicles and vehicles with a driver, sightseeing tours, and prepaid entertainment. In the event of a difference between the information contained in on the website and that contained in the itinerary prepared for and delivered to the Purchaser, the language of the itinerary shall control. website and that contained in the itinerary prepared for and delivered to the Purchaser, the language of the itinerary shall control.

Vehicles. Vehicles included are the standard type of unit provided by the supplier of such services at the locations where the service is provided. Terms "limo", "limousine", "chauffeur-driven car", or similar language refer only to a vehicle and driver and do not refer to any specific size of vehicle, type of vehicle, or level of luxuriousness. The type of vehicle and service involved may vary from location to location. Specific vehicles or types of vehicles may be available at an additional cost.

Hotel Accommodations are classified according to the standards used at the location involved and do not refer to standards which may be used at any other locations. All local government room taxes are included.

Voucher. Coupons delivered to the traveller with the Travel Documents as part of the tour package and which constitute evidence of pre-payment by the traveller for various travel services. These vouchers may be exchanged on arrival for payment vouchers representing the same services. Expanding Horizons is bound by only the terms, conditions, and representations, if any, which are contained on the vouchers it delivers to the Purchaser

Sightseeing Excursions.  Depending upon the nature of the excursion, sightseeing will be by boats, motor coaches, or other appropriate vehicles. Determination of the appropriateness of vehicle shall be determined solely by the provider of the service. 

3.  THE  TOUR PACKAGE.

The Tour Package includes all of the prepaid travel services represented by the vouchers provided to the traveler.
Price does not include charges for passports, visas, inoculations, expenses in the United States, laundry, liquor, soft drinks and beverages, cover charges, excess baggage charges, travel cancellation or interruption, accident, and baggage insurance, expenses for guides or transportation not included in the itinerary, optional tours, any items of a personal nature, any items not specifically listed as included, all international departure taxes, and international fares.

4.  PRICING INFORMATION

Expanding Horizons has no obligation to provide Purchaser with any information concerning the costs utilized in establishing the price of the tour package, either before, during, or after the tour is completed.

5.  CANCELLATION BY TRAVELER 

After travel arrangements have been confirmed cancellation by the Awards Winner and or Traveling Companion of the entire tour package, is subject to a basic cancellation charge of $100 per person.

Cancellation within forty-five (45) days of the scheduled departure date is subject to a charge of $200 per person in addition to a basic cancellation charge stated above together with any charges levied by any of the providers of travel services as cancellation charges will be added to the cancellation charges made by Expanding Horizons.

Purchaser's failure to appear at the time of departure, will result in a cancellation charge equal to 100% of the tour price Also the sales figures used by the Travel Agent fro the tour program will be forfeited

For cancellation charges levied by airlines, refer to airfare rules.

6.  REFUNDS

In the absence of exceptional circumstances, no refunds are given for any unused pre-paid services included in the tour package or any changes made in the itinerary while en route, included, without exception, changes in hotel accommodation, sightseeing excursion, and transportation services. Charges included for services provided by Expanding Horizons are not subject to refund.

All requests for refund shall be in writing and addressed to Expanding Horizons 540 North Golden Circle Drive Suite 206  Santa Ana Ca 92705 within thirty (30) days of Purchaser's return to the United States. 

Expanding Horizons, in its sole discretion, will determine whether exceptional circumstance exists in any individual case and determine the amount of the refund, if any. The decision of Expanding Horizons is final. 

A request for refund must be accompanied by a statement setting forth the claimed exceptional circumstance, the reason for the change in the itinerary, the change made in the itinerary, the reason for the failure to utilize the service provided, the item for which a refund is provided, the item for which a refund is requested, the unused vouchers, and receipts for the alternative services utilized, if any.

No request for refund will be considered or made while Purchaser is en route.

7.  CHANGES IN ITINERARY BY EXPANDING HORIZONS

Expanding Horizons reserves the right to make changes in the suppliers of services included on the itinerary, including changing carriers and substituting similar hotel accommodations for those designated in the itinerary, where such are made necessary by circumstances beyond the control of Expanding Horizons. 

Expanding Horizons reserves the right to cancel any excursion included in an itinerary, or substitute another excursion for one listed, should circumstances beyond Expanding Horizons' control make such actions necessary.

8.  CONTRACT BETWEEN CARRIER AND TRAVELER

The airlines concerned are not to be held responsible for any act; omission or event during the time passengers are not aboard the aircraft. The passenger tickets in use by the airline when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passenger.

9.  WARRANTY DISCLAIMER

No guarantees or warranties, expressed or implied, are made that the tour package will meet all of the traveler's expectations

10. RELEASE

Travelers and tour participants individually and jointly  releases Expanding Horizons from any and all liability and responsibility, known or unknown, present or future, for any and all loss, injury to person, damage to property, or accident, or which may be the result of any delay or change of itinerary, or irregularity connected with the tour package purchased, which is beyond its control, including but not limited to, acts of God, transportation problems, fire, machinery or equipment malfunction or failure, government actions, wars, civil disturbances, labor disputes, riots, thefts, sickness, or weather, and which includes all expenses or damages, direct or consequential, claimed or sustained by group organizers, tour participants, or travelers, and waive their individual rights under Section 1542 of the Civil Code of California, and waive all claims against Expanding Horizons based on any claim of negligence by any of the suppliers of services included in the tour package. This release is binding upon group organizers, tour participants, travelers, their representatives, heirs, and assigns. [Barney – The use of the website by an individual assumes that only the purchaser and his or her family are involved. Unless the website can be used to purchase group tours, the other information is not necessary. Bob]

11. CHOICE OF LAW AND VENUE

All questions of law in any action based upon any claim of breach of this agreement shall be determined in accordance with the laws of the State of California as existing at the time of such action.

Any action brought by either party based upon any claim arising under or as a result of this contract or based upon the tour package of which it is a part, shall be brought in a state court of competent jurisdiction in the County of Orange, State of California.

By utilizing the website, purchaser irrevocably waives all claims and rights to proceed in the federal district court.

12. INTEGRATED CONTRACT

All agreements, representations, guarantees, warranties, or understandings between the parties are contained in this agreement and any prior discussions, negotiations, or understandings not set forth are excluded. This contract may be modified only in writing, signed by the party to be charged. Changes in the terms of this contract may be made only by Expanding Horizons, in writing, at its office in Orange County, California. No changes may be made through the website. Neither the travel agent nor any representative or agent of Expanding Horizons, except as specifically provided, has the authority to waive, amend, change, modify or vary the terms or conditions set forth.

13. GENERAL INFORMATION

Baggage. Questions concerning baggage limitations are to be directed to the airline concerned. On coach portions of trip, baggage may be restricted to one bag. All baggage shall be carried at participant's risk. 

Travel Documents. Travel documents will be sent via 2 day UPS upon receipt of final payment.. Expanding horizons is not responsible for lost or stolen documents, therefore any re-issuance of documents may be assessed there full face value. 

Note: Expanding Horizons is not responsible for the provision of passports or visas. For questions concerning detail of visa requirements and formalities of obtaining passports and supporting documents please contact the appropriate consulate. Purchaser is solely responsible for obtaining necessary travel documents.

Car Rentals. Maximum and minimum age may apply subject to car rental companies rules. Rates do not include: Overtime charges, additional driver surcharge, or charges for tolls and gasoline. Specific models cannot be guaranteed plus airport surcharges and or one way stopover fees may apply.

Check-In. Check-In time cannot be guaranteed. However as a general rule most hotels do not accept check-in prior to 2:00 PM and check-out before 11:00AM

Insurance. Baggage, trip interruption and personal accident insurance covering your entire reservation is strongly recommended.

14. IMPORTANT NOTICE.

Expanding Horizons reserves the right to cancel travel arrangements prior to departure, in which case, its liability shall be limited the refund of all monies paid by purchaser and/or the sales figures used by the Travel Agent for the tour program will be reinstated for future use.